Privacy Policy

This Privacy Policy explains how Autodialog NV processes personal data when you use our websites, contact us, request a demo, or use Workshop OS-related services.

We process personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR).

Some of our service providers or servers may be located outside the European Economic Area (EEA), including in the United Kingdom (post-Brexit). When personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions. For more details, contact our DPO.

Autodialog NV is the controller of personal data described in this Privacy Policy where it determines the purposes and means of processing.

Data Protection Officer (DPO): DPO of Autodialog NV

Email: dpo@autodialog.com

Depending on your interaction with us, we may process contact details, company details, communication content, workshop or account information, technical information such as IP address and browser data, and usage or log data related to our websites and services.

We use personal data to respond to enquiries, provide information about our services, operate and improve our websites and solutions, maintain security, analyse service usage, support customer relationships, comply with legal obligations, and protect our legitimate business interests.

We process personal data on the basis of one or more of the following legal grounds: performance of a contract, steps prior to entering into a contract, compliance with legal obligations, legitimate interests, or consent where required.

We use cookies and similar technologies to improve your experience. For detailed information about the cookies we use, the purposes, and how to manage your preferences, please see our separate Cookie Policy.

Cookie Policy

We keep personal data no longer than necessary for the purposes for which it was collected, including to meet legal, contractual, accounting, and reporting obligations. Retention periods may vary depending on the nature of the relationship and the applicable legal requirements.

We apply appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

We do not carry out automated decision-making that produces legal effects or similarly significant effects on individuals without appropriate safeguards and human oversight.

Certain features (such as Ask Mobo) use artificial intelligence. No automated decision-making takes place that produces legal effects or similarly significantly affects you without human intervention (Article 22 GDPR). You have the right to request human review of any automated processing. For more information, contact our DPO.

We use sub-processors to support our services (e.g., cloud hosting, analytics, email delivery). A current list of sub-processors can be requested by contacting our DPO.

Subject to applicable law, you may have the right to request access to your personal data, rectification, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.

You may also request human review where relevant and lodge a complaint with the competent supervisory authority.

If you believe your personal data has been processed unlawfully, we encourage you to contact us first. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données — GBA/APD).

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The latest version will always be published on this page.