STEP 03 — WORK & COMMUNICATE
Real-Time Workshop, Zero Phone Calls
Technicians follow tasks, diagnostics and checklists in real-time. Customers receive updates via chat.
Every technician sees their tasks on screen. Photos, videos and status updates flow to customers automatically. Need to propose extra work? Send a visual quote with one tap. Ask Mobo helps your team find answers instantly.
Live Task Board
Technicians see prioritized tasks with instructions, history and time tracking — no paper job cards.
Customer Chat
Automated and manual messages keep customers in the loop. Photos, videos and status updates in real time.
Visual Quotes
Propose additional work with photos and clear pricing. Customers approve with one click from their phone.
Ask mobo AI Operations Expert
Technicians and advisors ask mobo anything — car history, resolve scheduling conflicts, prepare invoice — and get instant answers.
Digital Checklists
Standardized inspection checklists with photo evidence. Consistent quality across every technician.
Time Tracking
Automatic time registration per task. See exactly where hours go and optimize workshop efficiency.
What makes the digital repair order in Mobo different
Technician works by voice or keyboard
Via the Mobo app, technicians can type their findings or dictate them using speech-to-text. Less time on administration — the technician focuses on the work, Mobo records everything.
Complete communication history visible
The technician sees in the file all communication the service advisor has had with the customer. No misunderstandings, no duplicate questions — everyone works from the same information.
Structured checklists
Test drives and tyre inspections are recorded via fixed checklists in the app. Standardised data that goes directly into the file.
Vehicle data directly from DMS
Mobo automatically retrieves vehicle data from the DMS, vehicle register or brand system. The technician has immediate access to the complete vehicle history.
Frequently asked questions about the digital repair order
The digital repair order in Mobo replaces the paper job card with a central, living document accessible to technicians, service advisors and reception — each from their own role. Technicians type or dictate their findings via the app, look up vehicle data directly from the DMS or vehicle register, and record test drives and tyre inspections via structured checklists. All communication between service advisor and customer is visible in the file, so everyone works from the same information. From intake to digital approval of additional work and automatic flow to invoice — the entire work order process runs paperless in one system.
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