STEP 02 — RECEPTION & CHECK-IN
Paperless Reception in Under 2 Minutes
Digital check-in with signature, mileage and replacement transport — fully paperless.
The moment a customer arrives, Workshop OS takes over. Tablet-based check-in captures signatures, mileage, damage reports and photos. Replacement vehicles are assigned automatically. No paper, no waiting, no mistakes.
Tablet Check-In
Customers sign digitally, confirm work orders and add remarks — all on a sleek tablet interface.
Photo & Damage Capture
Walk-around photos are linked to the job card instantly. Visual proof for every vehicle, every time.
Digital Signatures
Legally binding e-signatures for work orders, estimates and GDPR consent — stored securely.
Automatic Courtesy Car
Replacement vehicles are matched and assigned during check-in. Keys ready, contract signed, done.
Customer Portal Access
Customers get a personal portal link to track progress, approve extras and communicate in real time.
24/7 Key & Go Service
Secure key lockers for contactless handover and return — customers pick up or drop off keys anytime, no waiting at reception. Automatic assignment and tracking.
From digital check-in to key on the board
As the final step of reception, the service advisor scans a QR code via the scanner connected to the printer. A key label is printed with customer data, vehicle information and a QR code that links the key to the digital dossier. The service advisor then hangs the key on the key board or places it in the key safe — ready for the technician.
How does the digital check-in work in Mobo?
Pre-check-in the day before the appointment
The customer automatically receives a reminder the day before the appointment. Through their personal dialogue page on smartphone they can sign the repair order in advance. On arrival they simply hand over the key.
Check-in via tablet, smartphone or kiosk
The check-in happens digitally — by the service advisor via tablet, by the customer via their dialogue page on smartphone, or via a self-service kiosk. Every route leads to the same result: a fully digital file without paper.
Damage inspection on arrival
At check-in the vehicle condition is recorded via the app. Photos of existing damage are added to the file — visible for both the workshop and the customer.
Technician sees the job appear on their tablet
Once check-in is complete, the file is automatically set to 'received'. The technician immediately sees the job on their tablet and can start right away.
Drop off your key without visiting reception
Thanks to pre-check-in and Key & Go integration, the customer can drop off their vehicle without waiting. They sign in advance via their dialogue page and deposit the key via the locker — even outside opening hours.
Frequently asked questions about digital check-in
The digital check-in in Mobo starts the day before the appointment: the customer receives a reminder via their personal dialogue page and can sign the repair order in advance. On arrival they check in via tablet, smartphone or kiosk. The service advisor records the vehicle condition photographically, after which the file is automatically set to 'received'. The technician sees the job directly on their tablet. From pre-check-in to first wrench turn, the entire intake flow runs digitally and paperlessly.
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