STEP 05 — PAYMENT & FOLLOW-UP
Online Payment & Happy Customers
Collect payment online and turn every visit into a positive review.
The final step closes the loop. Workshop OS sends the DMS invoice for online payment, then automatically triggers an ultra-short satisfaction check. Detect issues early, celebrate great service, and turn every visit into a relationship.
Online Payment
Customers pay their invoice online — before or after pickup. Integrated with your DMS billing system.
Satisfaction Check
Automatic ultra-short feedback after every visit. Smiley rating + optional comment to catch issues early.
DMS Invoice Sync
Invoices are pulled directly from your DMS. No re-entry, no mismatches, no manual follow-up.
Review Generation
Happy customers are nudged to leave a Google review. Unhappy ones are routed to your service manager first.
Service History
Every visit, communication and payment is stored. Build long-term customer relationships with full context.
Automated Follow-Up
Schedule next appointments, send maintenance reminders and re-engage customers — all on autopilot.
How does payment and follow-up work in Mobo?
Payment request via the customer portal
When the vehicle is ready, the customer receives a payment request on their personal dialogue page. The invoice — retrieved from the DMS — is attached directly. The customer pays online, at their own pace.
Payment automatically recorded in the DMS
Online payments are automatically processed and recorded in the DMS. Payments via payment terminal can also be connected. No manual processing.
Early detection of dissatisfied customers
After delivery, Mobo discreetly gauges customer satisfaction — before the official brand survey arrives. Dissatisfied customers are detected early, so the workshop can intervene in time.
Complete service history in the customer portal
After payment, the customer has permanent access to their complete service history via their dialogue page. All completed work, invoices and documents are always available.
Reminders for the next service
Mobo automatically reminds the customer when it's time for the next service or tyre change. The workshop stays top-of-mind — without manual follow-up.
Frequently asked questions about payment and follow-up
The payment and follow-up module in Mobo closes the complete aftersales flow. The customer receives a payment request on their dialogue page with the DMS invoice attached. Payment — online or via terminal — is automatically recorded in the DMS. After delivery, Mobo detects dissatisfied customers early, before the official brand survey arrives. The customer has permanent access to their complete service history. Automatic reminders keep the workshop top-of-mind for the next service.
Want to see this step in action?