STEP 02 — RECEPTION
Paperless Reception in Under 2 Minutes
Digital check-in with signature, mileage and replacement transport — fully paperless.
The moment a customer arrives, Workshop OS takes over. Tablet-based check-in captures signatures, mileage, damage reports and photos. Replacement vehicles are assigned automatically. No paper, no waiting, no mistakes.
Tablet Check-In
Customers sign digitally, confirm work orders and add remarks — all on a sleek tablet interface.
Photo & Damage Capture
Walk-around photos are linked to the job card instantly. Visual proof for every vehicle, every time.
Digital Signatures
Legally binding e-signatures for work orders, estimates and GDPR consent — stored securely.
Automatic Courtesy Car
Replacement vehicles are matched and assigned during check-in. Keys ready, contract signed, done.
Customer Portal Access
Customers get a personal portal link to track progress, approve extras and communicate in real time.
Mobo Drop — 24/7 Self Reception
A smart locker hands over keys. Mobo Drop turns it into your reception — the customer checks in, hands over the key, and the job is on the technician's tablet before they've left. Runs on smart lockers from our hardware partners Sharebox and Tjekvik.
From digital check-in to key on the board
As the final step of reception, the service advisor scans a QR code via the scanner connected to the printer. A key label is printed with customer data, vehicle information and a QR code that links the key to the digital dossier. The service advisor then hangs the key on the key board or places it in the key safe — ready for the technician.
How does the digital check-in work in Mobo?
Pre-check-in the day before the appointment
The customer automatically receives a reminder the day before the appointment. Through their personal dialogue page on smartphone they can sign the repair order in advance. On arrival they simply hand over the key.
Check-in via tablet, smartphone or a smart locker
The check-in happens digitally — by the service advisor via tablet, by the customer via their dialogue page on smartphone, or via a smart locker running Mobo Drop. Every route leads to the same result: a fully digital file without paper.
Damage inspection on arrival
At check-in the vehicle condition is recorded via the app. Photos of existing damage are added to the file — visible for both the workshop and the customer.
Technician sees the job appear on their tablet
Once check-in is complete, the file is automatically set to 'received'. The technician immediately sees the job on their tablet and can start right away.
Mobo Drop
Customers check in, collect and return their vehicle at the smart locker, driven by Mobo Drop — our 24/7 Self Reception software. No staff needed, even when the workshop is closed. A Mobo Drive courtesy car is collected the same way. The technician can request the key linked to their file via the app.
Leave your key without visiting reception
Thanks to pre-check-in and Mobo Drop, the customer can leave their vehicle without waiting. They sign in advance via their dialogue page and leave the key at a smart locker running Mobo Drop — even outside opening hours.
Frequently asked questions about digital check-in
The digital check-in in Mobo starts the day before the appointment: the customer receives a reminder via their personal dialogue page and can sign the repair order in advance. On arrival they check in via tablet, smartphone or a smart locker. The service advisor records the vehicle condition photographically, after which the file is automatically set to 'received'. The technician sees the job directly on their tablet. From pre-check-in to first wrench turn, the entire intake flow runs digitally and paperlessly.
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